Frequently Asked Questions
Everything you need to know about your DeMellier purchase and our luxury services.
Where does DeMellier ship to?
We offer worldwide shipping to over 80 countries. Delivery times vary by region, with express options available for the UK, Europe, and the USA.
What is your return policy?
We accept returns within 28 days of delivery, provided the item is in its original condition with all tags and protective packaging intact.
Where are DeMellier handbags produced?
Our handbags are ethically handcrafted in Spain and Italy using locally sourced, premium leathers from certified tanneries.
Does DeMellier offer a warranty on its products?
Yes, all our products come with a 12-month warranty covering any manufacturing defects from the date of purchase.
How do I care for my leather bag?
We recommend avoiding prolonged exposure to direct sunlight and moisture. Use a soft, dry cloth to clean the leather and store it in the provided dust bag when not in use.
What is the 'A Soul for a Soul' initiative?
For every bag purchased, DeMellier funds life-saving vaccines and medical treatments for children in need through our partnership with SOS Children's Villages.